Feeling the pulse - II

In a previous post, I started writing about my attempts to "feel the pulse" of N1.  In the last couple of months, N1 seems to be making the transition from a small school where everyone knows each other and a lot of things work informally to one where a system is evolving for all academic activities and administrative procedures.

In my previous post, I had expressed some concern that as the system becomes more formal, our senior administrative functionaries (both academic and non-academic) may not be as approachable anymore.  I now realize that my fear was unfounded.  Once a proper system is in place, the approachability of the seniors does not diminish- what diminishes is the need to approach the senior administration for every small thing.

Let me give you a very amusing example.  A few days after I joined N1, our department invited a senior professor for delivering a seminar talk.  The professor requested for transport arrangements between his residence and N1.  When I requested our transport in charge for arranging a vehicle, he told me that in principle, the honorarium to our speakers includes their transportation expenses.  If I want transport arranged for any speaker from the institute's side, I should take permission from the director.  I was very surprised and it took me a lot of courage to write to the director for such a trivial matter.  The director sent a one word email saying "approved", but I realized later that the transport IC could have definitely arranged this (without my writing to the head of the institute).  But, unlike his predecessors at this job, he was unwilling to take any action on his own in the absence of any written framework.  So, he cleverly deflected the job to another new and clueless person (me) who also did not know what was the right thing to do.

Soon after this, a form and instructions for requesting transport were uploaded on our intranet page.  If we need vehicles for any speaker/visitor, we simply fill up this form and submit it to the transport section, which then takes care of getting the necessary approvals etc.

Evolution of a proper system does not necessarily mean longer procedures and more hierarchy.  It simply means that every individual in the system is aware of his or her role in getting any job done, clearly understands how the job is to be done and that everything does not land up on the table of the director!! A proper system means that if you submit a requisition for something, the office assistant knows precisely what to do with it (or can readily refer to a handbook if unaware of the procedure) and will not toss back the requisition saying "I cannot do anything unless you get it approved from the authorities."
Such a system balances the job allocation among all members of the institute and also makes everyone accountable.

However, it also means that some requests cannot be entertained overnight.  Every so often, there is a clash between those who want something immediately and those who have to ensure that the request/suggestion is forwarded through the right channels.  Very frequently, there are also differences of opinions between those who like to have every little thing put down on paper and those who would instead like to move forward with the essentials.  This occasionally leads to frayed tempers during committee meetings or even informal discussions between people.

But, it is great if people debate and discuss these issues with an open mind and not overkill the issue by making it a "bureaucracy versus academic freedom" fight.